Job Postings • White Whale Web Services

We’re looking for a support specialist to join our team of passionate, creative, and big-hearted geeks.

We are currently interviewing for this role and don’t plan on accepting new applicants at this time. If that changes, we will post on this page.

Junior Support Technician

Products on the LiveWhale platform—LiveWhale CMS and LiveWhale Calendar—are used at over 100 educational institutions around the world. We’re looking for someone to add to our small but mighty team who work on fielding customer support requests, day-to-day platform maintenance, and occasional standalone web projects for our higher-education clients.

Job Responsibilities

Learn the architecture of our products, LiveWhale CMS and LiveWhale Calendar
Act as a first responder in our support channels (email and web forum)
- Review request
- Determine type of support needed
- Troubleshoot using web inspector and knowledge of HTML/CSS/JS/LiveWhale
- Develop test cases if necessary
- Fix issue if able, or route request to the right team member
- Respond to customer with questions and status updates
Assist with hosting maintenance tasks
- SSL certificate renewal
- Single-sign-on implementations
- Responding to alerts using documented remediation steps
Assist with implementation and coding projects
- Add new functionality using HTML, CSS, JS/jQuery, and LiveWhale coding languages (widgets, XPHP)
- Translate existing designs into responsive, accessible web pages and components
Testing
- Mobile responsiveness
- Accessibility: ensure all new projects and components meet WCAG accessibility requirements
Assist Support Manager and Product Director with maintaining and tracking open issues in GitHub

We don’t expect you to apply with all of the above skills: rather, we’re looking for a junior-level team member who is excited to learn on the job. We envision the ideal candidate being a customer service specialist who is an excellent communicator and ”comfortable with code“—by which we mean someone who feels confident

Looking at code (even in a language or syntax that’s new to you)
Investigating HTML/CSS web components using the browser web inspector
Editing HTML, CSS, and JS

Compensation

$55k – $65k per year plus benefits (health, dental, vision, 401k)

About White Whale

White Whale is an eight-person company founded in 2000, based in the Bay Area and Portland but with team members around the country. We work exclusively with colleges and universities; our work includes web design, branding, strategy, and technology services.

Our client schools are diverse and we are, too—outside our work as developers, designers, and strategists, our team members lead fulfilling lives as foodies, parents, and artists, pursuing passions like photography, poetry, and musical composition.

We believe a happy team is a successful team, and we prioritize flexibility in our schedules and workflow to accommodate healthy work/life balance. We don’t micro-manage; we work together and apart, as each task requires.

We believe in hiring people, not skillsets. We’re looking for thoughtful and clear communicators, who can be leaders in helping us do better work for ourselves and for our clients— and who can contribute to our team spirit, even if you’re working remotely and we don’t meet in person much.

We offer a competitive salary and full benefits. We are particularly interested in working with people from backgrounds that are underrepresented in the tech community, including developers of color and of all genders.